Caroline Cartwright and her husband Paul had been because of fly from Malaga to Birmingham on 2 June, on flight LS1204, scheduled to depart at 12.25pm.
It adopted a long-awaited journey to Spain to see Ms Cartwright’s sister who lives there, and who she had been unable to go to by two years of the pandemic.
However, shortly after arriving on the airport, Jet2 phoned Ms Cartwright ‒ the lead passenger on the reserving ‒ to say their flight can be unable to take off that day because of a technical challenge.
The airline provided the couple a brand new flight to Leeds the next day, however after assessing their choices they determined to not take it; as an alternative they opted to just accept a refund from Jet2 and pay for another Ryanair flight to East Midlands airport later that day.
Ms Cartwright had booked their flights, together with a rental automobile and insurance coverage, on Opodo.co.uk, from which they’d obtain a full refund weeks later.
However, she knew they’d be additionally entitled to EU261 compensation from the airline due to the susbtantial delay in getting home.
The couple waited for seven hours at Malaga Airport earlier than the Ryanair flight house. While within the terminal, Ms Cartwright says each she and her husband accomplished Jet2’s delay compensation type on-line, as they “had time to kill”.
Their son drove to select them up from East Midlands Airport at midnight.
Ms Cartwright says she thought-about the reserving her accountability. “I paid for both the original tickets. I was the first traveller listed on the itinerary. I dealt with the desk staff at the airport,” she advised The Independent.
So she was “flabbergasted” when, six weeks later, the compensation quantity for each passengers arrived within the publish in cheque type, made out to Mr Cartwright.
She feels that is an act of on a regular basis sexism that ought to be known as out.
“This type of behaviour goes almost unnoticed, and may seem benign, yet it reinforces sexism and perpetuates the attitude that it’s OK to act as if some people are less worthy than others.”
“Who decided it was right to send my compensation amount to my husband? The correct course of action would have been to send individual cheques so that we both received the compensation amount due.
“Jet2’s actions are sexist, out of date, dismissive of my rights and it is infuriating that a huge company is still living in the dark ages.”
In correspondence with Ms Cartwright, seen by The Independent, Jet2 customer support brokers mentioned that any member of a reserving social gathering could request compensation, and that its delay compensation workforce contacts clients in strict date order.
They added that Jet2 could challenge a celebration member’s cheque earlier than contacting the claimant, and suggested Ms Cartwright to contact the opposite member of her reserving social gathering to ensure that them to switch her portion of the compensation cost.
Ms Cartwright feels strongly that transferring all cash owed to the couple solely to the male passenger feels outdated, particularly as she was the lead passenger, level of contact, and title on the reserving.
“Being disregarded because of my gender made me furious,” she says.
“How can I say to my four granddaughters that they are as equal as the boys? How can we, as a society, move forward when more than 50 per cent of our citizens are disregarded and discriminated against?
“I hope this will help people to see that these small acts of thoughtless discrimination can have big consequences and companies need to ensure that they are not perpetuating such behaviours.
“This type of behaviour needs to be stopped and I sincerely hope that Jet2 look carefully at their practices and make appropriate changes.”
The Independent has approached Jet2 for remark.
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