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Wizz Air pressured to pay passengers £1.2 million after refund rejections - Travel Online Tips
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Wizz Air pressured to pay passengers £1.2 million after refund rejections

Wizz Air passengers whose refund claims following flight cancellations had been rejected have been paid a complete of £1.2 million after their purposes had been reassessed.

Additional funds following flight disruption had been made in round 6,000 instances after 25,000 claims had been re-examined, in keeping with the UK’s Civil Aviation Authority (CAA).

The Hungarian airline has additionally improved the way in which it handles claims, similar to introducing an automatic refund course of.

These measures comply with enforcement action taken by the CAA in July last year after many passengers complained the service was failing to satisfy its authorized obligations after flight cancellations.

Airlines which cancel flights are required to cowl the price of substitute flights, enabling a traveller to achieve their vacation spot if an airline cancels a flight and can’t present another in a well timed method.

Wizz Air reviewed all claims it obtained for cash owed to cowl the price of substitute flights, transfers between airports, and help similar to lodges, for individuals who booked flights to or from the UK from 19 March 2022.

Customers may additionally request that claims for flights earlier than that date be reopened, so long as the scheduled journey date was inside the earlier six years.

CAA shopper director Paul Smith stated: “This is good news for passengers and our concerns have been validated by the outcome of our actions.

“While we welcome the steps taken by Wizz Air after falling short in its treatment of disrupted passengers, airlines should routinely look after passengers and uphold their rights when flights are delayed and cancelled.

“Passengers have every right to expect their claims to be resolved quickly, efficiently and in line with the regulations. These outcomes will now provide Wizz Air’s passengers with a better experience.”

Wizz Air UK managing director Marion Geoffroy stated: “We are pleased the Civil Aviation Authority has recognised the significant steps Wizz Air has taken to improve performance for our customers.

“Like all airlines in Europe, we faced unprecedented operating challenges in the summer of 2022 but the improvements we put in place have led to a better customer experience, and our performance in 2023 was among the strongest in the industry.

“We are seeing a significant uptick in our customer satisfaction scores and we remain fully committed to continuing to improve our operations in 2024 and beyond.”

Wizz Air was the worst airline for UK flight delays in 2021 and 2022, based mostly on evaluation of Civil CAA information by the PA information company.

Simon Calder, The Independent’s journey correspondent, stated: “An average of £200 for each successful passenger looks like a win, and it is certainly good to see one airline forced to toe the line on European air passengers’ rights rules. But I would like to see more action against other carriers – particularly those who abandon passengers after cancellations, thereby saving money.”

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