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Girls aged 9 and 11 flown to Spain by Ryanair with out their mom

Two younger women flew to Spain with out their mom after she was turned away by Ryanair.

They have been accompanied by their aunt, who was additionally travelling on the flight to Palma de Mallorca, however below a separate reserving.

Kate Barke and her daughters, aged 9 and 11, had checked in for flight FR8386 from London Stansted on 1 August as regular. Each had a bag checked in.

“At the gate about to board the plane, the girl said ‘You can’t get on the plane’,” mentioned Ms Barke.

Even although her passport doesn’t expire till February 2023, it didn’t adjust to a post-Brexit rule for travellers from the UK: a passport for a “third-country” nationwide should be issued lower than 10 years in the past on the day of entry to the European Union.

Ms Barke mentioned: “The kids were inconsolable – I’m trying to keep it together for their sake.

“I think I said ‘My sister-in-law is on the plane’. All they were concerned about my passport and getting my bag off the plane.”

Her sister-on-law got here again from the plane to the gate and took the kids.

“I was panicking, they’re hysterical. It was hugely traumatic,” Ms Barke mentioned.

“There was no offer of help or assistance. I then had to walk back through the terminal to find my baggage.”

The flight left late on account of the offload, however made up time and arrived in Palma on schedule.

Ms Barke informed The Independent: “I was given very little time, support or options in a very upsetting and stressful situation, 16 minutes before the flight was about to depart.

“The system is flawed. If check in only requires the expiry date of a passport when in actual fact it’s the issue date that it boils down to, and subsequently can result in this kind of horrendous situation, the aviation industry has some big changes to put in place.”

Ryanair asks UK passengers to substantiate that their passport meets the 2 situations for entry to the EU – lower than 10 years outdated on the day of outward journey, at the very least three months remaining on the supposed day of return – however it’s attainable to examine in even when the primary rule is breached.

Ms Barke managed to acquire an emergency appointment for a same-day passport renewal, and travelled on 2 August.

A spokesperson for Ryanair mentioned: “This passenger was correctly denied travel as her passport did not meet the entry requirements for travel to the EU (Spain).

“Once advised by our handling agents in London Stansted that she was not permitted to take this flight to Spain with her two children, the passenger advised our handling agents that her sister-in-law was also taking the same flight and could accompany her two children on the flight.

“Her sister-in-law returned to the airport terminal to collect this passenger’s two children, and accompanied them on the flight to Palma.

“This passenger’s claim that the staff did not make rigorous checks to allow the children fly without her is completely false. This passenger – the children’s parent – directly authorised that her sister in law could accompany them.

“At no time were these children unaccompanied and as the permission was provided directly from the children’s parent, they were permitted to travel with the passenger’s sister-in-law.”

Rules on journey abroad with no mother or father are unclear. The UK authorities says: “A letter from the person with parental responsibility for the child is usually enough to show you’ve got permission to take them abroad.

“You might be asked for the letter at a UK or foreign border, or if there’s a dispute about taking a child abroad. The letter should include the other person’s contact details and details about the trip.”

Ms Barke is round £500 out of pocket on account of the incident.

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