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EasyJet apologises after telling passengers August flight delay was because of ‘snow on runway’ - Travel Online Tips
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EasyJet apologises after telling passengers August flight delay was because of ‘snow on runway’

Budget airline easyJet has apologised after telling passengers their flight had been delayed because of snow being cleared on Jersey’s runway – in mid-August.

Passengers had tried to say compensation after flight EZY5104 was delayed by greater than three hours travelling from Jersey to Gatwick on Monday 15 August. They had been informed that “extraordinary circumstances” meant they weren’t due any.

The flight, which ought to have left at 8.45am, was delayed till 12.12pm.

In an e-mail, the airline informed passengers that Jersey Airport had closed its runway “for snow clearance” on the date, inflicting knock-on delays to a number of flights and airways.

Customers took to social media to share their confusion over the excuse, which was emailed to a number of passengers.

The temperature in Jersey had reached 23C that day, with the island reaching its second “absolute drought” (involving 14 days with out rain) of the yr in early August.

The easyJet e-mail declining passengers compensation learn: “To further explain what happened on the day, Jersey had to close its runway for snow clearance, resulting in flights holding overhead for extended periods or having to divert to alternative airports.

“Long delays built up during the day. Some flights had to be cancelled, others experienced delays.”

The airline blamed the e-mail clarification on “human error”, saying that EZY5104 was truly delayed due to “poor weather conditions and fog”.

“We are sorry passengers received incorrect information regarding the precise weather conditions which caused the delay,” a spokesperson informed The Independent.

“Our operations control centre manually logs the reason for the delay in our system and so this was as a result of human error.”

They added that the delay was nonetheless because of circumstances outdoors of easyJet’s management, that means passengers nonetheless might not declare compensation.

“We always pay compensation when it is due,” stated a spokesperson.

Last week noticed dozens of easyJet flights to and from Portugal cancelled because of floor employees strikes in Lisbon.

More than 25 flights had been affected, with the airline advising: “This is due to an industrial action affecting ground handling staff in Portugal”.

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