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Air Canada fined over £50,000 after disabled passenger pressured to tug himself off aircraft - Travel Online Tips
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Air Canada fined over £50,000 after disabled passenger pressured to tug himself off aircraft

Air Canada has been fined C$97,500 (£58,075) after a disabled passenger had to drag himself off a plane as a result of wheelchair help had not been supplied.

The incident occurred on 30 August, when Rodney Hodgins, who has spastic cerebral palsy, was flying with the airline from Vancouver in Canada to Las Vegas within the US.

Upon touchdown, Mr Hodgins, 49, was instructed by flight attendants that there was no slender aisle chair to move him from his seat to the entrance of the aircraft.

He was pressured as an alternative to tug himself ahead 12 rows, along with his spouse Deanna behind for assist.

Mr Hodgins, who had travelled to Las Vegas to have a good time he and his spouse’s wedding ceremony anniversary, stated he was left in “significant pain”, whereas Deanna known as the shortage of help “dehumanising”.

At the time, the pair have been contacted by Air Canada customer support providing a $2,000 flight voucher for future journey. But Mr Hodgins stated he needed Air Canada to alter its coverage so that somebody is at all times there to fulfill an individual with a incapacity when the plane lands.

“It hurt my legs. For three days I felt terrible on my holiday,” he instructedCBC News. “I thought, they don’t care about me, they just want me to get off this plane.”

Air Canada stated in an announcement on the time: “We use the services of a third-party wheelchair assistance specialist in Las Vegas. Following our investigation into how this serious service lapse occurred, we will be evaluating other Mobility Assistance service partners in Las Vegas.”

Now, the Canadian Transportation Agency (CTA) has issued a C$97,500 positive to the Canadian flag service for “several violations of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) related to its obligations around providing services to a person with a disability”.

It said: “On 30 August, 2023, Air Canada failed to assist a wheelchair user to disembark its aircraft. The passenger, who has spastic cerebral palsy and is unable to move his legs, was forced to disembark the aircraft on his own. In addition, while the passenger was waiting in the terminal, Air Canada failed to ensure that their personnel periodically inquired about his needs”.

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